The International Communications & Engagement Manager leads a small team with one International Communications & Engagement Officer, and is responsible for leading on high quality, strategic and on-brand communications outputs to support AHC’s fundraising activities.

Key responsibilities: 

Strategic planning and quality management (30%)

• Develop and deliver communications and engagement strategy, annual operational plans and execute activities to fulfil performance targets
• Develop, deliver, monitor and review policies and procedures set to benefit the unit, the rest of the department and the organisation as a whole (e.g. copy and visual branding guidelines, press and media policy, video production request form, etc.)
• Provide strategic direction to the success of our international audience-focused communications channels (LinkedIn, e-mail and website)

Project management (30%)

• Appeals:
  • Project manage our bi-annual appeals from planning to execution (research, ideation, production, execution) to delight current and attract new donors
  • Lead on strategic planning and asset production such as key messages, case for support, appeal packs, landing pages and ensure successful dissemination of appeal mass communications
  • Support fundraising colleagues with customising mass communication for high-value, mid-value, regular giving, corporate and grants segments as required
  • Monitor, report and analyse appeal results to reflect and plan future appeals
• Website:
  • Review and refresh the current website as required by the Executive Committee
  • Monitor the overall look, feel and contents of the website
  • Support with creation and troubleshooting of campaigns, donation and peer-to-peer landing pages as required
  • Support department members with any back-end support in relation to donations, donor requests and support as required
  • Review and implement miscellaneous requests from other units and departments as required
  • Work with IT and external website consultants as required
• Reporting:
  • Lead on planning for strategic storylines and approaches for our annual report and bi-annual impact reports
  • Ensure the International Communications & Engagement Officer successfully leads managing reporting projects with relevant teams to ensure successful production
  • Fact check data and quality control all reports regarding copy, design, use of imagery and ensure reports are disseminated on-time-on-brand and are of high quality
• Legacy giving:
  • Work closely with the Partnerships & Philanthropy Unit to research, create and iterate communications assets for legacy giving
• Monthly giving:
  • Work with the fundraising units to develop and lead on a refreshed monthly giving programme for our international supporters

Brand management (25%)

• Fact check data and quality control all reports regarding copy, design, use of imagery and ensure all communications assets are disseminated on-time-on-brand and are of high quality
• Guard the AHC brand and lead on the design of all international communications outputs
• Distil complex information into clear coherent key messages and focus across all channels and assets
• Work with the Cambodia Fundraising Department to ensure the English communications in the VC is correct and in line with international communications needs
• Lead on photography and videography as required for international communications, working with the Cambodia Communications & Engagement Unit if needed
• Work closely with department members to develop communications collateral in support of fundraising activities as required

Line management (10%)

• Lead a high-performing unit, ensuring the team remains highly motivated to achieve their deliverables on-brand, on-time to fulfil the unit’s targets through regular 121s, quarterly reviews and annual appraisals
• Lead the unit to research and plan creatively and strategically for the most influential communications outputs and assets
• Ensure the unit works seamlessly with other units in the department and wider organisation
• Ensure the unit is utilising project and work-planning tools effectively, have clear goals and can deliver work on-time, on-brand of high quality
• Manage the unit’s expenditure budget alongside annual budget setting and operational planning
• Be an integral member of the Unit Management team, fostering a positive team culture that celebrates individual and team achievements and strives for continuous learning and improvement

Public relations, press and media (5%)

• Process and ensure smooth execution of international media requests and visits
• Research opportunities for international coverage in field of child health, global health and tropical medicine

Qualifications:

• Bachelor’s Degree or higher in Communications, Business Administration, International Development, or any related fields
• At least six years of work experience in a related field, preferably in a non-profit organisation
  • With a minimum of five years of demonstrable leadership and/or management experience

Skills and Competencies:

• Strong copywriting and copyediting skills; able to create compelling and inspiring copy and propositions to various audiences
• Excellent understanding of the power and importance of visual branding, design principles and branding strategies
• Fluency in social media and email marketing platforms and their analytics and management tools
• Fluency in design programmes such as Canva and Adobe Creative Suite
• Fluency in WordPress and plugins Elementor and GiveWP
• Knowledge and of working with databases and contact relationship management systems like Salesforce
• Excellent IT skills including experience with Outlook, Excel, Word and Powerpoint
• Comfortable with DSLR cameras and accompanying media equipment
• Outstanding communication, interpersonal and presentation skills
• Able to successfully manage multi-dimensional projects from planning to execution
• Empathetic; able to connect with the hearts and minds of our donors, supporters and patient families 
• Quick learner, able to absorb and conceptualise child health projects in a low resource setting and translate that to donor interests
• Able to work independently, as a team player and as a leader in a diverse working environment
• Calm under pressure and dynamic, flexible, organised and detail oriented with the ability to multi-task, hit deadlines and work on many projects simultaneously
• Creative, analytical and strategic; able to undertake a data-based approach to enhancing the performance of our communications & engagement efforts 
• Strong research and analytical skills, with the ability to collect and assess information rapidly, identifying key points and summarise as appropriate
• Motivated, target-driven and self-starter showing tenacity to get results
• Genuinely curious and motivated to improve healthcare for every child in Cambodia with AHC’s International Fundraising Department

How to Apply:

Interested candidates are requested to fill in and submit an Application for Employment (available at HR Department or download below) along with Curriculum Vitae, Cover letter and eligible Certificates of degree to: Angkor Hospital for Children, Tep Vong Road & Umchhay Street, Svay Dangkum, Siem Reap province‐district, PO Box 50, Siem Reap, Kingdom of Cambodia. Tel: (855) 63 963 409,017 72 72 62 or via email: job@angkorhospital.org. Only short listed candidates will be contacted for interview and submitted applications will not be returned. “Applicants who do not complete an AHC application form will not be considered”.