We are looking for a highly motivated and enthusiastic individual to join AHC’s domestic fundraising team based in Siem Reap and further strengthen our fundraising capabilities. The Visitor Centre Officer will play an important role in the visitor centre across various revenue streams and through coordination, liaison and administrative duties. AHC’s visitor centre is a central venue that welcomes and informs national and international visitors about AHC’s activities and its position in the Cambodian health sector.

The centre contains a number of activities that need day-to-day management in order to coordinate the flow of visitors to AHC, engaging with a number of people including (potential) donors, display AHC activities and souvenir gift items as well as donor receptions and event.

To ensure the delivery of an exceptional visitor experience, the Visitor Centre Officer is responsible for coordinating and managing all visitor services and operational activities in the visitor centre on weekends, including retail activities, regular giving and events.

AHC has a zero-tolerance policy towards child abuse, sexual exploitation and abuse and sexual harassment.

Key responsibilities

1. Visitor Centre operation:
   • Help to ensure the visitor centre is always clean, accessible, informative and hospitable to make everyone feel welcomed and appreciated
   • Be part of the point of contact for all visitors, which includes coordinating visit bookings and hosting tours as a working rotation roster including organising the visitor centre space for any special events, including donor receptions or meetings in the centre as needed
   • Participate in the visitor centre’s daily operations, including collecting visitor information and managing the day-to-day cashbook handover to the finance department
   • Be familiar with all merchandise and be able to provide detailed information of each to the guests in order to facilitate their decision to buy
   • Help finding outlets and any event opportunities to enable the sales of merchandise
   • Assist in selecting appropriate products that fit AHC’s concept
   • Support for merchandise stock management and recording
   • Be the backup for the visitor centre supervisor when required.
2. Be responsible for operating the monthly giving programme, including:
   • Presenting about the monthly giving programme to AHC staff and encourage them to register and donate monthly to AHC (three presentations per year; 90% of AHC staff register and donate monthly)
   • Advertise the monthly giving programme to visitors in order to have them register to donate monthly in accordance with our set target (20% of visitors per month to register and donate monthly)
   • Send prompt and personalised thank you for signing up to a monthly gift
   • Help the team in the registration process to ensure a smooth supporter experience
   • Participate in the planning, set up and running of a thank you event for monthly givers
   • Keep track of monthly givers on Salesforce
   • Provide a certificate of appreciation to donors finishing their term and encourage them to renew their donation plan.
3. Support the administration work of the visitor centre, including:
   1. Certificate of appreciation production
   1. Handling logistic and administration tasks for donation presentations
   1. Office inventory counting as scheduled
   1. Refilling office stationery and printer inks, processing travel expenses and purchasing for the team when necessary
   1. Any other appropriate tasks delegated by the direct supervisor and manager.

Qualifications

• Bachelor’s degree in business administration — major in sales, marketing or a related field
• Two years’ experience in shop operating, sales, marketing, communications, public relations, external relations, fundraising or a related area. 

Skills and competencies

• Comfortable with communications, public speaking in both Khmer and English and able to represent AHC professionally
• Excellent attention to detail, able to follow processes effectively and experience in cash handling
• Proficient in Microsoft Office Applications (Word, Excel and PowerPoint), Outlook and comfortable using the Internet
• Experience using a point-of-sale unit or customer relationship database a distinct advantage
• Friendly and outgoing personality, as making key working relationships is important
• A dynamic personality who is proactive, independent, a quick thinker and able to problem solve on the go
• Honest and reliable as well as able to multi‐task and work on many projects simultaneously
• Ability to learn new things, work flexible hours and travel nationally
• Ability to take constructive criticism on board and makes adjustments accordingly
• Receptive and open to new ideas and ready to develop new initiatives.

How to apply

Interested candidates are requested to fill in and submit an employment application (available at Human Resource Department or download from https://angkorhospital.org/wp-content/uploads/2022/09/application-form.pdf along with a curriculum vitae, cover letter and eligible degree certificates to: Angkor Hospital for Children, Tep Vong Road & Umchhay Street, Svay Dangkum, Siem Reap province‐district, PO Box 50, Siem Reap, Kingdom of Cambodia. Tel: (855) 63 963 409,017 72 72 62 or via email: job@angkorhospital.org. Only shortlisted candidates will be contacted for interview and submitted applications will not be returned. Applicants who do not complete an AHC application form will not be considered.