Introduction

We are looking for a highly motivated individual to join our dynamic fundraising team based in Siem Reap and further strengthen our fundraising capabilities. The Visitor Center Officer will play an important role in the community fundraising unit across various revenue streams and through coordination, liaison and administrative duties. AHC’s visitor centre is a central venue that welcomes and informs national and international visitors about AHC’s activities and its position in the Cambodian health sector. The centre contains a number of activities that need day-to-day management in order to coordinate the flow of visitors to AHC, engaging with a number of people — including (potential) donors — displaying AHC activities and souvenir gift items and coordinating donor receptions and events.  

To ensure the delivery of an exceptional visitor experience, the Visitor Center Officer is responsible for coordinating and managing all visitor services and operational activities in the visitor centre on weekends, including retail activities and events. 

AHC has a zero-tolerance policy towards child abuse, sexual exploitation and abuse and sexual harassment.

Job objectives

• To provide exceptional guest relations and customer service to all visitors and donors, ensuring they have a positive and memorable experience 
• To effectively promote the hospital’s work, events and merchandise 
• To increase sales and revenue through cross-selling and upselling techniques 
• To contribute to a positive and collaborative team atmosphere. 

Key responsibilities

• Ensure the visitor centre is always clean, accessible, informative and hospitable to make everyone visiting feel welcomed and appreciated
• Be the first point of contact for all visitors on weekends, which includes coordinating visit bookings, hosting tours and organising the visitor centre space for any special events, such as donor receptions or meetings in the visitor centre as needed
• Be responsible for the visitor centre’s daily operations, maintaining a pleasant environment, collecting visitor information and managing the day-to-day cashbook and financial management in liaison with the finance department during the weekend 
• Be familiar with all merchandise and be able to provide detailed information of each to the guests in order to facilitate their decision to buy
• Find outlets and any event opportunities to enable the sale of merchandise
• Work with the team to select appropriate products that fit AHC’s concept
• Be responsible for merchandise stock management and recording
• Assist with local fundraising initiatives and events when required
• Support the whole domestic department in administration work, including the production of certificates of appreciation, handling logistic and administration tasks for donation presentations in the visitor centre, office inventory, refilling office stationery and supporting the processing of travel expenses and purchasing for the team when necessary
• Other appropriate tasks delegated by the manager and the team.

Position requirements and qualifications

• Required education:
  • Bachelor’s degree in business administration — major in marketing or related field
• Work experience:
  • 2 years in shop operating, sales, marketing, communications, public relations, external relations, fundraising or a related area
• Requirements for skills and abilities:
  • Comfortable with public speaking and able to represent AHC professionally
  • Confident to produce and understand written and spoken Khmer and English at a professional level
  • A dynamic personality who is proactive, independent, a quick thinker and able to problem solve on the go
  • Honest and reliable
  • Excellent attention to detail, able to follow processes effectively and experience of cash handling 
  • Able to communicate confidently to donors and supporters
  • Able to multi‐task and work on many projects simultaneously
  • Able to work on weekends as needed on a rotating basis
  • Ability to work under strict deadlines and pressure
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook) and comfortable using the Internet
  • Experience using a point-of-sale unit or customer relationship database is a distinct advantage
  • Friendly and outgoing personality, as making key working relationships is important
  • Ability to learn new things, work flexible hours and travel nationally or internationally
  • Ability to take constructive criticism and makes adjustments accordingly
  • Receptive and open to new ideas and ready to develop new initiatives.

How to apply

Interested candidates are requested to fill in and submit an application for employment (available at the human resource department or download from https://angkorhospital.org/wp-content/uploads/2022/09/application-form.pdf) along with a Curriculum Vitae, cover letter and eligible degree certificates to: Angkor Hospital for Children, Tep Vong Road & Umchhay Street, Svay Dangkum, Siem Reap province‐district, PO Box 50, Siem Reap, Kingdom of Cambodia. Tel: (855) 63 963 409,017 72 72 62 or via e-mail: job@angkorhospital.org. Only short-listed candidates will be contacted for an interview and submitted applications will not be returned. Applicants who do not complete an AHC application form will not be considered.