We are looking for a highly motivated and enthusiastic individual to join the AHC Domestic Fundraising team based in Siem Reap and further strengthen our fundraising capabilities. The Visitor Centre Officer will play an important role for the Visitor Centre across various revenue streams and through coordination, liaison and administrative duties. AHC’s Visitor Centre (VC) is a central venue that welcomes and informs national and international visitors about AHC’s activities and its position in the Cambodian health sector.

The centre contains a number of activities that need day-to-day management in order to coordinate the flow of visitors to AHC, engaging with a number of people, including (potential) donors, displaying AHC activities and souvenir gift items, as well as donor receptions and events.

To ensure the delivery of an exceptional visitor experience, the Visitor Centre Officer is responsible for coordinating and managing all visitor services and operational activities in the Visitor Centre on weekends, including retail activities, regular giving, and events.

AHC has zero tolerance for Child Abuse, Sexual Exploitation and Abuse (SEA) and Sexual Harassment (SH).

Key responsibilities

1. Visitor Centre operation:
   1. Help to ensure the VC is always clean, accessible, informative, and hospitable to make everyone coming to the VC feel welcomed and appreciated.
   1. Be part of the point of contact for all visitors, which includes coordinating visit bookings and hosting tours as a working rotation roster, including organising the VC space for any special events, including donor receptions or meetings in the VC as needed.
   1. Participate in VC’s daily operations, collecting visitor information, the day-to-day cashbook and turnover financial management in liaison with the Finance Department as process.
   1. Be familiar with all merchandise and be able to provide detailed information of each to the guests in order to facilitate their decision to buy.
   1. Help find outlets and any event opportunities to enable the sales of merchandise.
   1. Assist in selecting appropriate products that fit the AHC concept.
   1. Support for merchandise stock management and recording.
   1. Be the backup for the supervisor when required.
2. Be responsible for operating the Monthly Giving Programme, including:
   1. Provide a presentation about the Monthly Giving Program in the staff inside AHC and encourage them to register and donate monthly for AHC as planned (three presentations per year, 90% of AHC staff register and donate monthly).
   1. Sell the Monthly Giving Programme to the toured visitors in order to have them register and donate monthly as the target set (20% of visitors per month will register and donate monthly).
   1. Send a prompt and personalised thank you for signing up to a monthly gift.
   1. Help the team in the signing process and help ensure a smooth supporter experience.
   1. Participate in planning, setup and running a Thank You event for monthly givers as planned.
   1. Provide correct information on monthly giving donors for keeping track on the Salesforce record.
   1. Provide the Certificate of Appreciation to donors finishing their term and encourage them to renew their donation plan.
3. Support the administration work for the Visitor Centre, including:
   1. Certificate of appreciation production
   1. Handling logistics and admin tasks for the donation presentation in the Visitor Centre
   1. Office inventory counting as scheduled
   1. Refilling office stationery, printer inks, supporting processing travel expenses, and purchasing for the team when necessary.
   1. Any other appropriate tasks delegated by the direct supervisor and the manager.

Qualifications:

• Bachelor’s Degree in Business Administration – major in Sales and Marketing or related field.
• Two years’ experience in a shop operator, sales, marketing, communications, public relations, external relations, fundraising or related area. 

Skills and Competencies:

• Comfortable with communications, public speaking in both Khmer and English and able to represent AHC professionally.
• Excellent attention to detail, able to follow processes effectively and experience in cash handling.
• Proficient in Microsoft Office Applications (Word, Excel, and PowerPoint), Outlook, and comfortable using the internet.
• Experience using a point of sale unit or customer relationship database a distinct advantage.
• Friendly and outgoing personality, as making key working relationships is important.
• A dynamic personality who is proactive, independent, a quick thinker, able to problem solve ‘on the go’.
• Honest and reliable, as well as able to multitask – work on many projects simultaneously.
• Ability to learn new things, to work flexible hours, and to travel nationally.
• Ability to take constructive criticism on board and make adjustments accordingly.
• Receptive and open to new ideas and ready to develop new initiatives.

How to Apply

Interested candidates are requested to fill in and submit an Application for Employment (available at HR Department or download from https://angkorhospital.org/wp-content/uploads/2022/09/application-form.pdf  along with Curriculum Vitae, Cover letter and eligible Certificates of degree to: Angkor Hospital for Children, Tep Vong Road & Umchhay Street, Svay Dangkum, Siem Reap province‐district, PO Box 50, Siem Reap, Kingdom of Cambodia. Tel: (855) 63 963 409,017 72 72 62 or via email: job@angkorhospital.org. Only shortlisted candidates will be contacted for an interview, and submitted applications will not be returned. “Applicants who do not complete an AHC application form will not be considered”.